Smart Support — Webhooks
Smart Support — Webhooks is an add-on for the Smart Support WordPress plugin. It lets your site automatically send ticket event notifications to external systems using webhooks.
A webhook is an automated HTTP request sent from Smart Support to another application when something happens, such as a ticket being created, replied to, assigned, closed, or rated. The Webhooks add-on sends these notifications as JSON data to one or more URLs that you configure.
Add instant knowledge base search to Smart Support ticket replies. Quickly find and insert documentation articles from Instant Knowledgebase without leaving the ticket screen.
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
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1 year of updates & support
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