Smart Support — Webhooks is an add-on for the Smart Support WordPress plugin. It lets your site automatically send ticket event notifications to external systems using webhooks.

Smart Support Webhooks for WordPress

Connect your WordPress help desk with the tools your business already uses through Smart Support Webhooks. This powerful automation add-on enables Smart Support to instantly send real-time ticket events to external applications, CRMs, automation platforms, communication tools, and custom systems—without requiring manual intervention. Whether you’re integrating with HubSpot, Salesforce, Zapier, Make, n8n, Slack, Microsoft Teams, or your own internal applications, Smart Support Webhooks automatically delivers ticket updates whenever important support events occur. Trigger workflows when tickets are created, replied to, assigned, closed, rated, or updated, allowing your support ecosystem to stay synchronized across every platform. Built with security and reliability in mind, Smart Support Webhooks supports multiple webhook endpoints, event-specific subscriptions, HMAC SHA-256 request signing, configurable payload levels, automatic retry handling, and comprehensive delivery logs. Each endpoint can receive only the events it needs, while advanced privacy controls ensure sensitive information remains protected. Administrators can customize payload content, choose whether to include customer information or ticket replies, and selectively enable internal notes only for trusted integrations. Failed deliveries caused by temporary server errors are automatically retried using WordPress Cron, while detailed logs make it easy to monitor every request and troubleshoot integration issues. Whether you’re building automated CRM workflows, creating Slack notifications, syncing customer data, or developing custom business processes, Smart Support Webhooks provides a secure and scalable integration layer that extends your WordPress support desk far beyond your website.

Key Features

• Send real-time ticket events to external applications
• Connect with Zapier, Make, n8n, HubSpot, Salesforce, Slack, Teams, and more
• Support multiple webhook endpoints
• Subscribe endpoints to specific ticket events
• Secure HMAC SHA-256 request signing with secret keys
• Configurable payload levels for privacy and security
• Optional customer data, replies, and internal notes controls
• Automatic retries for temporary delivery failures
• Detailed webhook delivery logs with filtering and diagnostics
• Test webhook functionality for quick integration validation

Smart Support Webhooks is the ideal automation extension for businesses looking to integrate their WordPress help desk with modern workflows. Eliminate repetitive tasks, synchronize support data across platforms, and build powerful automated processes while maintaining enterprise-level security and reliability.