Smart Support – Organizations
Manage customer/business organizations in Smart Support. Link contacts and tickets to organizations and surface organization context in ticket workflows.
Smart Support – Organizations adds B2B-friendly organization management to the Smart Support plugin ecosystem.
With Organizations, you can:
- Create and manage organizations (name, status, tags, account owner, address, internal notes).
- Add organization domains (primary + verified flags) for auto-detection.
- Add contacts as WordPress users or email-only contacts.
- Automatically link new tickets to organizations by contact email and/or requester email domain.
- Manually link/unlink tickets to organizations from the ticket sidebar.
- View organization profiles showing contacts, linked tickets, and internal notes.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Choose your plan
1 year of updates & support
Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.