Smart Support — Organizations
With Organizations, you can:
- Create and manage organizations (name, status, tags, account owner, address, internal notes).
- Add organization domains (primary + verified flags) for auto-detection.
- Add contacts as WordPress users or email-only contacts.
- Automatically link new tickets to organizations by contact email and/or requester email domain.
- Manually link/unlink tickets to organizations from the ticket sidebar.
- View organization profiles showing contacts, linked tickets, and internal notes.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Choose your plan
1 year of updates & support
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