Give your agents a modern, secure, and powerful front-end support workspace.

Smart Support – Front-end Support is a comprehensive add-on for the Smart Support Helpdesk plugin that enables agents to manage tickets directly from the front end of your site. No WordPress admin access required—agents log in, view stats, respond to tickets, and perform all key actions from a clean, mobile-ready interface.

Key Features

Front-end Authentication

• Agent login restricted to the front end (no wp-admin access)
• Secure session handling with configurable timeouts
• Password reset option (enable/disable from backend)
• Role-based access: Agent, Supervisor, Administrator

Real-time Dashboard

• Live ticket metrics: Total, New, Assigned, Waiting for Response
• Interactive stats cards for quick filtering
• Auto-refresh intervals for real-time updates
• Clean, responsive layout that adapts to all devices

Complete Ticket Management

• View, search, and filter tickets by advanced criteria
• Access full ticket details & conversation history
• Reply with public messages or internal notes
• Assign, close, reopen, or update ticket statuses
• Bulk actions: Assign, Close, or Reopen multiple tickets

Advanced Search & Filtering

• Instant search across ticket content
• Filters for status, state, priority, department, and assignment
• “Assigned to Me” quick filter for agents
• Smart auto-complete and search suggestions

File Management

• Drag-and-drop ticket attachments
• Support for multiple file types (images, docs, PDFs, etc.)
• File size & type validation
• Inline attachment previews and management

Real-time Notifications

• Desktop alerts for new tickets & updates
• In-dashboard notification center
• Configurable agent preferences
• Auto-polling for near real-time activity

Productivity Tools

• Canned Replies Add-on Integration for instant responses
• Quick reply templates for common issues
• Keyboard shortcuts for faster navigation
• One-click operations for ticket actions

Mobile-Optimized

• Fully responsive, touch-friendly interface
• Optimized for smartphones & tablets
• Progressive Web App (PWA) capabilities for app-like use

Benefits

• For Agents: Work securely from the front end with a modern, fast, and mobile-ready dashboard.
• For Managers: Restrict wp-admin access, maintain security, and ensure controlled role-based access.
• For Customers: Faster, more efficient support responses from empowered agents.

Requirements

• WordPress 5.0+

• PHP 7.4+

• Smart Support plugin (active)

With Smart Support – Front-end Support, your agents no longer need WordPress admin access. Give them a professional, streamlined front-end workspace that improves productivity, enhances security, and works seamlessly on any device.

👉 Get Smart Support – Front-end Support today and unlock a modern way of managing support.