Smart Support Gravity Forms Integration for WordPress

Turn your Gravity Forms into a powerful customer support channel with Smart Support Gravity Forms Integration. This premium add-on seamlessly connects Gravity Forms with Smart Support, automatically converting form submissions into fully functional support tickets—eliminating manual data entry while ensuring every customer inquiry reaches the right team. Whether you use contact forms, technical support requests, warranty claims, service requests, or product inquiry forms, this integration lets you map Gravity Forms fields directly to Smart Support ticket fields. Configure ticket subjects, descriptions, customer information, departments, products, priorities, and assigned agents using an intuitive field mapping interface, then let the plugin handle the rest automatically. Each Gravity Form can have its own independent mapping, allowing businesses to route different forms to different departments or workflows. Use default routing rules when form values are unavailable, or dynamically assign priorities, products, and departments based on submitted data. The integration also supports automatic customer creation for new email addresses, making it easy to onboard first-time users without additional steps. Administrators can manage mappings from either the Smart Support dashboard or directly within Gravity Forms, providing a familiar workflow regardless of where they prefer to work. Individual mappings can be activated or deactivated without deleting configuration, giving you complete control over which forms generate support tickets. Perfect for businesses, agencies, SaaS platforms, and service providers, Smart Support Gravity Forms Integration streamlines customer communication by transforming ordinary forms into an automated help desk solution.

Key Features

• Automatically convert Gravity Forms submissions into Smart Support tickets
• Flexible field mapping for ticket details and customer information
• Route tickets by department, product, priority, and assigned agent
• Configure multiple form-to-ticket mappings
• Set default values for routing and automation
• Automatically create customers from new email addresses
• Activate or deactivate mappings without losing settings
• Manage integrations from Smart Support or Gravity Forms
• Seamless integration with the Smart Support licensing system
• Reliable automation for support requests, contact forms, and service inquiries

Smart Support Gravity Forms Integration helps businesses automate ticket creation, reduce repetitive administrative work, and ensure every customer request is captured accurately. Connect your WordPress forms with your help desk to deliver faster responses, smarter ticket routing, and a more efficient customer support experience.