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  • Smart Support

Smart Support — Gravity Forms Integration

The Gravity Forms Integration add-on connects Gravity Forms with Smart Support. When visitors submit selected Gravity Forms, the integration can automatically create Smart Support tickets using the field mapping you configure. Ticket subject, description, customer details, routing (priority, department, product), and optional defaults can all be mapped to form fields, using clear labels rather than raw field IDs wherever possible.
The add-on is designed for administrators who manage both ticketing and forms: you configure mappings once, activate them from a central list, and submissions then flow into Smart Support.

Smart Support – Documentation

Add instant knowledge base search to Smart Support ticket replies. Quickly find and insert documentation articles from Instant Knowledgebase without leaving the ticket screen.

Smart Support – Widget

Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.

Smart Support – Custom Status

Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.

Choose your plan

1 year of updates & support

Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99

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