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  • Smart Support

Smart Support — Gravity Forms Integration

The Gravity Forms Integration add-on connects Gravity Forms with Smart Support. When visitors submit selected Gravity Forms, the integration can automatically create Smart Support tickets using the field mapping you configure. Ticket subject, description, customer details, routing (priority, department, product), and optional defaults can all be mapped to form fields, using clear labels rather than raw field IDs wherever possible.
The add-on is designed for administrators who manage both ticketing and forms: you configure mappings once, activate them from a central list, and submissions then flow into Smart Support.

Smart Support — Organizations

Smart Support – Productivity Suite

Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.

Smart Support – Importer

Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.

Choose your plan

1 year of updates & support

Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99

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