Smart Support – Email Bridge
Transform your WordPress helpdesk into a fully automated email-to-ticket system. The Smart Support – Email Bridge addon seamlessly fetches emails from your inbox and converts them into support tickets, ensuring you never miss a customer query again.
With Email Bridge, your support team can centralize all communication in one place. Incoming emails are automatically processed, matched to users, and converted into tickets inside your Smart Support dashboard. Perfect for agencies, SaaS companies, and businesses that rely on email-driven support.
Key Features
🔹 Email Account Integration
- Works with Gmail, Outlook/Microsoft 365, Yahoo, Zoho, and custom IMAP servers
- Secure login with OAuth & App Password support
- Flexible scheduling (fetch emails every 5 min, 10 min, hourly)
- Real-time status monitoring & connection testing
Smart Email Processing
- Automatically match email senders with existing WordPress users
- Handle unknown senders with 3 modes: auto-create user, queue for review, or reject
- Built-in spam protection with keyword filters, domain allow/block lists, and size limits
- Full attachment support, adding files directly to tickets
🔹 Ticket Creation Logic
- Email subject → Ticket title
- Email body → Ticket description
- Replies automatically attach to the same ticket via unique IDs
- Configure default department, priority, and status for generated tickets
🔹 Admin Management
- Centralized dashboard with sync stats and system health
- Manage unrecognized emails via the Unclaimed Inbox
- Detailed activity logs for all email processing events
- Intuitive configuration panel with advanced options
Why Choose Email Bridge?
✔ Eliminate manual copy-pasting from emails
✔ Ensure no support request goes unnoticed
✔ Save time with automated workflows
✔ Strengthen your support system with spam protection and user-matching intelligence
Security First
- Encrypted email credentials
- SSL/TLS secure connections
- Admin-only access with full audit logs
Smart Support – Email Bridge is the missing piece to a fully automated, professional-grade WordPress helpdesk. Start converting emails to tickets today and never miss another customer request!
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.