Smart Support – Guest Support
Smart Support – Guest Support
Let your customers open support tickets without creating an account.
The Smart Support – Guest Support add-on makes it effortless for visitors to request help using only their email address. No WordPress account creation is required – just a clean, modern support flow trusted by industry leaders like Zendesk, Freshdesk, and HelpScout.
Key Features
- Email-Only Authentication – Guests submit tickets with just their email, subject, and message.
- Secure Token Access – Customers receive a private link to view and reply to their tickets, no login needed.
- Guest Portal – A simple, responsive interface where guests can track ticket status, reply, and upload attachments.
- Admin Integration – Agents see all guest tickets with “Guest” badges and full details, right inside Smart Support.
- Email Notifications – Automatic emails for ticket creation, replies, and status updates.
- Custom Settings – Control rate limits, file uploads, default priority, and more.
Why Choose Guest Support?
- 🚀 Faster onboarding – Customers don’t need to sign up before getting help.
- 🔒 Secure & simple – Token-based access is safer than temporary accounts.
- ⚡ Lightweight – Minimal database changes, optimized for speed.
- ✅ Industry-proven – The same approach used by the world’s top helpdesk platforms.
Perfect For
- Stores that want to reduce friction in support requests.
- Businesses that serve first-time buyers or one-time customers.
- Teams that value simplicity and performance in their support system.
Bring effortless support to your customers – let them get help as guests, while you manage tickets with full visibility inside Smart Support.
Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.
Add instant knowledge base search to Smart Support ticket replies. Quickly find and insert documentation articles from Instant Knowledgebase without leaving the ticket screen.
Smart Support – Registration Fields
Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.