Smart Support – Private Credentials
Smart Support – Private Credentials
Securely exchange sensitive login details inside support tickets, without email, chat apps, or risk.
Smart Support – Private Credentials is a powerful add-on for the Smart Support plugin that allows customers and support agents to safely share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system.
Designed for real-world support workflows, this add-on keeps sensitive information contained, organized, and automatically cleaned up when it’s no longer needed.
🔐 Why Use Private Credentials?
Support teams often need temporary access to hosting panels, admin dashboards, APIs, or staging sites. Sending credentials via email or chat is insecure and hard to track.
Private Credentials solves this by keeping everything inside the ticket, securely and transparently.
🚀 Key Features
- A new “Private Credentials” tab appears in the admin ticket view, neatly separated from replies and custom fields for better security and clarity.
- Customers can add credentials directly from the ticket reply screen using a plus (+) button, which opens a simple modal form, no technical knowledge required.
- All credentials are stored securely in the WordPress database and accessible only within the associated ticket.
- Support agents can view credentials in plain text, review links, and update additional notes as needed during troubleshooting.
- Credentials are automatically deleted when a ticket is marked as Resolved or Closed, reducing long-term security risks.
- Add and manage multiple credential entries within a single ticket, ideal for complex support cases.
- Link/URL and additional information fields are optional, allowing customers to share only what’s necessary.
Built for Security-Conscious Support Teams
This add-on is ideal for agencies, hosting providers, plugin developers, and SaaS support teams that handle sensitive access details and want to reduce security exposure.
Changelog
Version 1.0.0
- Initial release
- Private Credentials tab in admin
- Frontend modal for customers
- Auto-delete on ticket resolve/close
- Full credential CRUD support
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Turn emails into support tickets automatically!
Smart Support – Email Bridge fetches messages from Gmail, Outlook, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk. With user matching, spam protection, attachments, and full admin controls, you’ll never lose a customer query again.
Choose your plan
1 year of updates & support
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