Smart Support – Scheduled Tickets adds schedule-based ticket creation to Smart Support. Admins and supervisors can create one-time or recurring schedules, define ticket details, choose customers, assign agents, use ticket templates, and review run history.

Smart Support Scheduled Tickets for WordPress

Automate your recurring customer support workflow with Smart Support Scheduled Tickets, the powerful WordPress extension that creates support tickets automatically based on one-time or recurring schedules. Whether you manage website maintenance, software updates, client follow-ups, onboarding tasks, contract renewals, or compliance reminders, this add-on ensures important support tasks are never forgotten. Instead of manually creating the same tickets every week or month, Smart Support Scheduled Tickets lets you schedule them in advance with flexible automation options. Create tickets daily, weekly, monthly, yearly, or as one-time events, while choosing exactly how recurring tickets should behave. You can automatically create new tickets, reopen previous ones, or skip ticket creation if an earlier ticket is still open, helping prevent duplicate support requests. Designed for businesses, agencies, managed service providers, and enterprise support teams, the plugin supports multiple customers per schedule, automatically generating separate tickets for each selected customer. Advanced scheduling features include timezone support, business-hour processing, weekend and holiday exclusions, automatic agent assignment, notification controls, and detailed run history for complete transparency. The extension also integrates seamlessly with other Smart Support add-ons, including Ticket Templates, Custom Fields, Custom Status, and Organizations, allowing you to build highly customized automated support workflows without additional complexity.

Key Features

• Automatically create one-time or recurring support tickets
• Daily, weekly, monthly, and yearly scheduling options
• Generate tickets for one or multiple customers
• Business hours, weekend, and holiday scheduling
• Flexible recurring ticket behavior to prevent duplicates
• Automatic customer and agent notifications
• Timezone-aware scheduling for global teams
• Complete run history with success, skipped, and failed logs
• Compatible with Ticket Templates, Custom Fields, Organizations, and Custom Status add-ons
• Lightweight, reliable automation built for Smart Support

Smart Support Scheduled Tickets helps eliminate repetitive administrative work while ensuring every recurring task is completed on time. From proactive maintenance reminders to customer success check-ins, this extension keeps your support operation organized, efficient, and fully automated—saving valuable time while delivering a more consistent customer experience.