Smarter Ticket Auto-Closure & Customer Notifications for WordPress Helpdesks Auto-Close Alerts is a powerful add-on for the Smart Support helpdesk plugin, designed to bring control, reliability, and better communication to your ticket auto-close process. Built for growing support systems and high-volume environments, this add-on enhances default auto-close behavior with flexible scheduling, safe batch processing, and professional email notifications—ensuring tickets are handled efficiently without confusing or frustrating your customers. If you want to automate ticket closure while keeping users informed and maintaining a polished support experience, Auto-Close Alerts is an essential upgrade.

• Flexible cron scheduling for auto-close timing
• Batch limits to prevent timeouts on large sites
• Automated warning reminders before ticket closure (up to 3 emails)
• Customizable auto-close and warning email templates
• Improved customer communication with branded notifications
• Works with existing Smart Support email notification settings
• Additional template tags for dynamic, personalized emails

Designed to reduce manual work, prevent accidental closures, and keep customers in the loop—without adding complexity to your workflow.