Smart Support – Auto-Close Alert
- Flexible cron scheduling for auto-close timing
- Batch limits to prevent timeouts on large sites
- Automated warning reminders before ticket closure (up to 3 emails)
- Customizable auto-close and warning email templates
- Improved customer communication with branded notifications
- Works with existing Smart Support email notification settings
- Additional template tags for dynamic, personalized emails
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Choose your plan
1 year of updates & support
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Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.