The Smart Support – WooCommerce Add-on extends the power of Smart Support by connecting your customer support system directly to your WooCommerce store. It gives you complete control over who can open tickets, how orders are linked, and what support entitlements customers receive — making it the perfect solution for e-commerce businesses that want to streamline customer service.

 Key Features

🎫 Purchase-Based Ticket Access

• Restrict ticket submission to customers with valid purchases
• Set support windows (e.g., 30, 60, or 90 days after purchase)
• Define allowed order statuses (Completed, Processing, etc.)

📦 Automatic Order & Product Integration

• Attach order IDs, product details, and customer data to tickets
• View customer order history and past support requests in one place
• Map products to dedicated support categories

💳 Subscription & Membership Support

• Require an active WooCommerce Subscription or Membership for support access
• Assign priority levels by plan or tier (e.g., Gold members = Priority Support)
• Auto-expire support when a subscription is canceled

🎯 Advanced Rules & Entitlements

• Limit the number of tickets per product or license
• Configure custom support periods for digital vs physical products
• Automate ticket routing and escalation based on rules

📊 Analytics & Reporting

• Track tickets by product, customer segment, and revenue impact
• Compare support costs vs sales performance
• Generate daily, weekly, or monthly reports (CSV, PDF, or API export)

🖥️ Admin Dashboard Enhancements

• New WooCommerce tab inside Smart Support settings
• Product-specific support configuration
• Ticket sidebar widget showing customer profile, order details, and support entitlements

👩‍💻 Customer Experience

• Customers can open tickets directly from the My Account → Orders page
• Product-specific ticket forms with automatic order linking
• Smart Knowledge Base suggestions before ticket submission
• Email & in-app notifications for updates, responses, and resolutions

🔌 Integrations

• ✅ WooCommerce Subscriptions – subscription-aware support
• ✅ WooCommerce Memberships – tier-based support access
• ✅ WooCommerce Bookings – support tied to reservations
• ✅ Multi-Currency & WPML – full multilingual + global support

👨‍💼 Perfect For

• E-commerce stores selling digital products (software, plugins, licenses)
• Businesses offering physical products with warranties
• Agencies & SaaS companies using subscription or membership models
• Any WooCommerce site that wants smarter, automated support workflows

📦 Requirements

• WordPress 5.0+ (recommended: 6.0+)
• WooCommerce 3.0+
• Smart Support (main plugin)

⚡ With Smart Support – WooCommerce Add-on, your store gets a seamless support experience that ties customer service directly to sales, giving your team the context they need while keeping support access fair and manageable.