The Smart Support email notification settings let you control how customers and support agents receive updates about activity in your WordPress help desk. Smart Support can send notifications for important ticket events such as new tickets, customer and agent replies, delayed tickets, closed or reopened tickets, and account-related actions. You can customize sender information, email […]
Smart Support lets you auto-delay support tickets in WordPress when they remain inactive for a configurable period. Instead of immediately closing an inactive customer request, the Auto-Delay feature changes eligible open tickets to a Delayed state. This gives support agents a clear way to identify inactive requests that may require follow-up while keeping them separate […]
Smart Support lets you auto-close support tickets in WordPress after a configurable period of inactivity. This built-in ticket automation helps keep your WordPress help desk organized by closing inactive requests that no longer require attention. You can choose how long tickets remain inactive before closing, limit automatic closing to tickets waiting for a customer response, […]
The Smart Support file attachment settings control how customers and support agents upload and access files within support tickets. You can define file size limits, permitted file types, attachment limits, and other upload behavior to keep your WordPress customer support ticket system manageable and appropriate for your website. To access these settings, go to: WordPress […]
The Smart Support general settings control how important parts of your WordPress customer support ticket system behave for customers, agents, and administrators. From ticket display and default priorities to ticket numbering and customer access, these settings help you configure Smart Support around your support team’s workflow. To access them, go to: WordPress Dashboard → Smart […]
The Smart Support shortcode lets you add a complete customer support portal to any WordPress page. Using , you can display the Smart Support frontend Support Center where customers can log in, register, submit support tickets, view existing tickets, reply to agents, upload attachments, and track ticket status. On fresh Smart Support installations, a Support […]
This guide explains how to install the Smart Support WordPress plugin and activate your WordPress help desk. The free Smart Support core plugin can be installed directly from the official WordPress Plugin Directory. If you purchase premium Smart Support add-ons, you can install them separately by uploading their ZIP files to WordPress. Option 1: Install […]
Smart Support is a WordPress ticket system and self-hosted help desk designed to help businesses manage customer support directly from their WordPress website. Instead of relying on a separate SaaS help desk, Smart Support brings customer tickets, agent replies, departments, priorities, attachments, notifications, reports, and support workflows into WordPress. Whether you run a business website, […]