The Auto-Close Settings allow you to automatically close inactive tickets after a specified period of time. This helps keep your helpdesk organized and ensures old, unresolved tickets don’t clutter the system.

Access it via:
WordPress Dashboard → Smart Support → Settings → General → Auto-Close Settings

✅ Auto-Close Inactive Tickets

• Option: “Automatically close tickets after period of inactivity.”
• When Enabled: Tickets that remain inactive for a set number of days will automatically be closed.
• When Disabled: Tickets remain open until an agent or customer manually closes them.

Auto-Close Days

• Description: Enter the number of days of inactivity before a ticket is auto-closed.
• Default Example: 30 days
• Use Case: If a customer does not respond for 30 days, the ticket will close automatically.

Manual Auto-Close

• Button: “Run Auto-Close Now”
• Function: Allows you to immediately close all inactive tickets that meet the auto-close criteria.
• Use Case: Useful for bulk-cleaning old tickets if you haven’t enabled auto-close before.

Best Practices

• Set a reasonable inactivity period (e.g., 14–30 days) to balance customer convenience with support efficiency.
• Communicate your auto-close policy in your support terms or ticket auto-responses.
• Combine with email notifications to remind users before their ticket closes.

✅ Once configured, click Save Changes to apply your auto-close rules.

👉 Next step: How to Configure Auto-Delay Settings