This article explains how search works inside the Smart Support Widget, how to configure search sources, and what users see when searching. 1. Enabling Search Turn on Enable Search in the Widget settings. When enabled, the widget shows: A search bar Live search results as the user types Results from selected data sources Minimum characters: […]
This guide explains every appearance-related option, helping you design a widget that matches your brand and delivers a friendly support experience. 1. Button Appearance A. Button Text This is the label displayed on the floating button. Examples: Help Support Need Help? Contact Us Best Practices: 💡 Keep it short (1–2 words) Avoid long or multi-line […]
This guide explains how to install the Smart Support Widget plugin, enable it, and ensure that it appears correctly on your website. It covers all required steps, settings, and conditions necessary for the widget to function. 1. Plugin Installation Step 1: Upload the Plugin Open WordPress Dashboard Go to Plugins → Add New Click the […]
Smart Support Widget is a powerful add-on for the Smart Support plugin that adds a floating support button to your website. When clicked, it opens a panel that helps users find answers through search, view their tickets, and access support options – all without leaving the current page. This panel gives users quick access to: […]
Smart Support user roles and permissions let administrators control exactly what customers, support agents, and supervisors are allowed to do within the WordPress help desk. Instead of giving every support user the same level of access, Smart Support uses individual capabilities for ticket management, internal notes, administration, analytics, and other help desk functions. This lets you […]
In Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and handled by the right agents. This structure helps teams organize support operations around both business areas (departments) and specific offerings (products). Understanding Departments Definition: A department represents a category of support responsibility, such […]
This article contains ready-made HTML email templates for every key stage of your support ticket lifecycle. Each template includes inline CSS for maximum email client compatibility. Simply copy, paste, and configure them inside your helpdesk or ticketing system. 🔑 Supported Placeholders These placeholders will automatically be replaced by your system: {ticket_id} – Ticket number or […]
Even with proper setup, issues can arise when using Smart Support Guest Support. This guide covers common problems and solutions, debugging techniques, and a comprehensive FAQ for admins and guests. Troubleshooting 1. “Continue as Guest” Button Not Showing Problem: The guest option is missing on the support page.Solutions: Confirm the plugin is installed and activated. […]
The Smart Support Guest Support add-on integrates tightly with the WordPress admin dashboard. It provides tools to monitor guest activity, manage tickets efficiently, and automate communication through email notifications. Guest Support Dashboard Actions Available on Guest Tickets When managing a guest ticket, you can: View Details – open the full ticket. Reply – send responses […]
The Smart Support Guest Support add-on provides a seamless ticketing process for both website visitors (guests) and administrators (support agents). Guests can submit and manage tickets without creating an account, while admins handle guest tickets directly from the WordPress dashboard. For Website Visitors (Guests) Submitting a Guest Ticket Go to your support page (commonly /support/). […]