The Auto-Delay Settings allow you to automatically move inactive tickets into a “Delayed” state after a set number of days. This feature helps you highlight tickets that have been idle without closing them, making it easier to follow up. Access it via:WordPress Dashboard → Smart Support → Settings → General → Auto-Delay Settings ✅ Auto-Delay […]
The Auto-Close Settings allow you to automatically close inactive tickets after a specified period of time. This helps keep your helpdesk organized and ensures old, unresolved tickets don’t clutter the system. Access it via:WordPress Dashboard → Smart Support → Settings → General → Auto-Close Settings ✅ Auto-Close Inactive Tickets Option: “Automatically close tickets after period […]
The File Attachments settings let you control how customers and agents can upload and manage files in support tickets. You can configure limits, allowed file types, and how attachments are delivered. Access it via:WordPress Dashboard → Smart Support → Settings → General → File Attachments ✅ Enable File Attachments Option: “Allow file attachments with tickets.” […]
The General Settings section allows you to define how your helpdesk system behaves for both customers and agents. You can access it from: WordPress Dashboard → Smart Support → Settings → General → General Settings Here’s a breakdown of each option: 🎟️ Tickets Per Page Description: Set the number of tickets displayed per page in […]
Smart Support provides a powerful shortcode that lets you display the entire support system — including login, registration, ticket submission, ticket dashboard, and ticket viewing — all on a single page. Main Shortcode smart_support_page (with []) This shortcode renders the complete support portal wherever you place it. Customers can: Submit new tickets View their existing […]
You can install Smart Support in two ways: From the official WordPress Plugin Repository (free version). By uploading the premium add-on package (for advanced features). Option 1: Install from WordPress Repository (Free Version) Log in to your WordPress admin dashboard. Go to Plugins → Add New. In the search bar, type Smart Support – Helpdesk […]
Welcome to Smart Support – WP Helpdesk & Ticket System, the ultimate customer support solution for WordPress websites. Whether you’re running a small business, an eCommerce store, or a large enterprise, Smart Support makes it easy to manage all customer inquiries in one place. With an intuitive ticketing system, customizable support forms, and powerful automation […]