Add-ons Integrations (Pro)
What Is the Smart Support Widget?
Smart Support Widget is a powerful add-on for the Smart Support plugin that adds a floating support button to your website. When clicked, it opens a panel that helps users find answers through search, view their tickets, and access support options – all without leaving the current page.
This panel gives users quick access to:
- Searching your knowledge base
- Viewing their own tickets
- Accessing login or registration
- Contacting your support team
The widget ensures users can find answers without leaving the current page, increasing satisfaction and reducing unnecessary support tickets.
Key Benefits
- Reduces Support Load: Users find answers before submitting tickets
- Fast Access to Help: One click from any page
- Boosts Self-Service: Integrates with knowledge base and canned replies
- Fully Customizable: Text, colors, icons, placement, visibility
- Mobile Optimized: Automatically adapts to all screen sizes
Requirements
Before installation, ensure you have:
The Smart Support Widget requires the Instant Knowledge Base plugin (Free or Pro) to enable documentation search.
If the documentation plugin is not installed, the widget will be limited to basic support functions only—users will be able to search their own tickets, log in, or view their tickets through the support page.
If the documentation plugin is not installed, the widget will be limited to basic support functions only—users will be able to search their own tickets, log in, or view their tickets through the support page.