Customer support often begins with a simple form. A visitor fills out a contact request, reports a technical issue, asks about a product, or shares feedback through your website. But once that message is submitted, what happens next? For many businesses, the answer is still a shared inbox. That may work for a small number […]
The Smart Support REST API lets you connect Smart Support with external tools such as CRMs, automation platforms, import scripts, reporting tools, and custom applications. Use this guide if you want to create, update, retrieve, or manage support tickets programmatically. Overview API namespace: smart-support/v1 Base URL: https://example.com/wp-json/smart-support/v1 Replace https://example.com with your own WordPress site URL. […]
Smart Support — Webhooks is an add-on for the Smart Support WordPress plugin. It lets your site automatically send ticket event notifications to external systems using webhooks. Smart Support Webhooks for WordPress Connect your WordPress help desk with the tools your business already uses through Smart Support Webhooks. This powerful automation add-on enables Smart Support […]
The AI assistant is available in Smart Support plugin version 2.0.0 or higher. This guide explains how to enable Smart Support’s optional agent AI features and use them safely on ticket screens. ℹ️ AI features are turned off by default. No ticket content is sent to an AI provider unless AI is enabled and an […]
Add-on for Smart Support: cron recurrence, batch limits, warning email, and rich auto-close email templates.
Customer support is changing fast, and businesses using WordPress can no longer rely on a basic ticket form alone. In 2026, users expect instant replies, organized conversations, secure communication, and a support experience that feels smooth from the first message to the final resolution. That is why understanding the best helpdesk features in 2026 is […]
Choosing the right help desk plugin can shape how efficiently your team handles customer questions, resolves tickets, and delivers support inside WordPress. In the ongoing Smart Support vs SupportCandy comparison, both plugins deserve attention because both offer a free core plugin that can be downloaded from WordPress and both provide add-ons for extra functionality. That […]
This guide will help you connect your Microsoft email (Outlook, Hotmail, Live, or Microsoft 365) to the Email Bridge plugin. No technical knowledge required. Just follow the steps below. Before You Start You need: A Microsoft email account (Outlook.com, Hotmail.com, Live.com, or Microsoft 365 work account) Access to this link: 👉 https://entra.microsoft.com/ The Microsoft OAuth […]
Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.
If you’re choosing a help desk for WordPress, you’ve likely encountered the Smart Support vs Awesome Support debate. Both plugins can transform your WordPress site into a capable ticketing and support hub. However, they differ in philosophy: Smart Support aims to deliver an all-in-one bundle with a gentle learning curve, while Awesome Support offers a […]