Smart Support – Ticket Templates
Create reusable ticket templates for faster, consistent support.
Smart Support – Ticket Templates is a powerful add-on for the Smart Support Helpdesk plugin that lets you create and manage predefined ticket templates for end user. With customizable permissions and auto-fill options, this add-on makes ticket creation quicker, easier, and more consistent for both users and support teams.
Key Features
Core Functionality
- Reusable Templates – Create predefined ticket templates with subject & message content for end users.
- Template Selector – Users pick from a dropdown on the ticket creation page
- Auto-Fill Fields – Instantly populate subject & message fields from template
- Lock Options – Lock subject and/or message fields to prevent editing
- Enable/Disable – Activate or deactivate templates without deletion
Permissions & Access Control
- Role-Based Access – Configure which roles can use or edit templates
- Flexible Permissions – Allow or restrict subject/message editing per role
- Granular Controls – Different rules for agents, subscribers, or custom roles
Admin Interface
- Templates Management – Add, edit, enable/disable, or delete templates
- Permissions Manager – Assign permissions by role for each template
- Modern UI – Clean, intuitive interface that’s mobile-friendly and responsive
Benefits
- For Agents & Users: Faster ticket creation with consistent structure
- For Managers: Ensure tickets meet quality standards with locked templates
- For Teams: Reduce repetitive typing and maintain consistent communication
Requirements
- WordPress 5.0 or higher
- PHP 7.4+
- Smart Support plugin (installed & active)
Why Choose Smart Support – Ticket Templates?
Save time, improve efficiency, and ensure consistency across your support system. Whether you’re managing a large support team or running solo, Smart Support – Ticket Templates makes it easy to standardize ticket creation and streamline your workflows.
👉 Get Smart Support – Ticket Templates today and make your ticketing process smarter and faster!
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Choose your plan
1 year of updates & support
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