Smart Support – Private Credentials
Smart Support – Private Credentials
Securely exchange sensitive login details inside support tickets, without email, chat apps, or risk.
Smart Support – Private Credentials is a powerful add-on for the Smart Support plugin that allows customers and support agents to safely share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system.
Designed for real-world support workflows, this add-on keeps sensitive information contained, organized, and automatically cleaned up when it’s no longer needed.
🔐 Why Use Private Credentials?
Support teams often need temporary access to hosting panels, admin dashboards, APIs, or staging sites. Sending credentials via email or chat is insecure and hard to track.
Private Credentials solves this by keeping everything inside the ticket, securely and transparently.
🚀 Key Features
- A new “Private Credentials” tab appears in the admin ticket view, neatly separated from replies and custom fields for better security and clarity.
- Customers can add credentials directly from the ticket reply screen using a plus (+) button, which opens a simple modal form, no technical knowledge required.
- All credentials are stored securely in the WordPress database and accessible only within the associated ticket.
- Support agents can view credentials in plain text, review links, and update additional notes as needed during troubleshooting.
- Credentials are automatically deleted when a ticket is marked as Resolved or Closed, reducing long-term security risks.
- Add and manage multiple credential entries within a single ticket, ideal for complex support cases.
- Link/URL and additional information fields are optional, allowing customers to share only what’s necessary.
Built for Security-Conscious Support Teams
This add-on is ideal for agencies, hosting providers, plugin developers, and SaaS support teams that handle sensitive access details and want to reduce security exposure.
Changelog
Version 1.0.0
- Initial release
- Private Credentials tab in admin
- Frontend modal for customers
- Auto-delete on ticket resolve/close
- Full credential CRUD support
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – Registration Fields
Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.