Smart Support – Productivity Suite
Advanced Ticket Productivity & Workflow Management for WordPress Helpdesks
Smart Support – Productivity Suite is a powerful premium add-on for the Smart Support WordPress helpdesk plugin, designed to dramatically improve agent efficiency, workflow clarity, and ticket collaboration.
Built for growing support teams and high-volume ticket environments, this productivity suite equips your agents with advanced ticket editing, reply management, smart ordering, task tracking, private notes, CC controls, and printable tickets—all with full audit history and zero workflow friction.
If you’re looking to optimize support operations, reduce mistakes, and give your team professional-grade ticket management tools, this suite is an essential upgrade.
- Edit tickets with full edit history tracking
- Delete, merge, and split ticket replies
- Print ticket functionality
- Smart ordering options for the ticket list
- Tasks list widget for ticket management
- Personal notes widget (private to creator)
- CC ticket functionality with email management
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Choose your plan
1 year of updates & support
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