Advanced Ticket Productivity & Workflow Management for WordPress Helpdesks

Smart Support – Productivity Suite is a powerful premium add-on for the Smart Support WordPress helpdesk plugin, designed to dramatically improve agent efficiency, workflow clarity, and ticket collaboration.

Built for growing support teams and high-volume ticket environments, this productivity suite equips your agents with advanced ticket editing, reply management, smart ordering, task tracking, private notes, CC controls, and printable tickets—all with full audit history and zero workflow friction.

If you’re looking to optimize support operations, reduce mistakes, and give your team professional-grade ticket management tools, this suite is an essential upgrade.

• Edit tickets with full edit history tracking
• Delete, merge, and split ticket replies
• Print ticket functionality
• Smart ordering options for the ticket list
• Tasks list widget for ticket management
• Personal notes widget (private to creator)
• CC ticket functionality with email management