Smart Support – Auto-Close Alert
Smarter Ticket Auto-Closure & Customer Notifications for WordPress Helpdesks
Auto-Close Alerts is a powerful add-on for the Smart Support helpdesk plugin, designed to bring control, reliability, and better communication to your ticket auto-close process.
Built for growing support systems and high-volume environments, this add-on enhances default auto-close behavior with flexible scheduling, safe batch processing, and professional email notifications—ensuring tickets are handled efficiently without confusing or frustrating your customers.
If you want to automate ticket closure while keeping users informed and maintaining a polished support experience, Auto-Close Alerts is an essential upgrade.
- Flexible cron scheduling for auto-close timing
- Batch limits to prevent timeouts on large sites
- Automated warning reminders before ticket closure (up to 3 emails)
- Customizable auto-close and warning email templates
- Improved customer communication with branded notifications
- Works with existing Smart Support email notification settings
- Additional template tags for dynamic, personalized emails
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Smart Support – Ticket Templates
Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.
Smart Support – Canned Replies is an addon for the Smart Support Helpdesk plugin that lets your team create and use predefined responses for common issues. With one click, agents can insert professional replies into tickets, reducing response times and ensuring consistent communication.
Choose your plan
1 year of updates & support
Basic - 1 Site
Pro - 5 sites
Agency - 25 Sites
$9.99
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