Smart Support – Private Credentials

Securely exchange sensitive login details inside support tickets, without email, chat apps, or risk.

Smart Support – Private Credentials is a powerful add-on for the Smart Support plugin that allows customers and support agents to safely share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system.

Designed for real-world support workflows, this add-on keeps sensitive information contained, organized, and automatically cleaned up when it’s no longer needed.

Why Use Private Credentials?

Support teams often need temporary access to hosting panels, admin dashboards, APIs, or staging sites. Sending credentials via email or chat is insecure and hard to track.

Private Credentials solves this by keeping everything inside the ticket, securely and transparently.

Key Features

• A new “Private Credentials” tab appears in the admin ticket view, neatly separated from replies and custom fields for better security and clarity.
• Customers can add credentials directly from the ticket reply screen using a plus (+) button, which opens a simple modal form, no technical knowledge required.
• All credentials are stored securely in the WordPress database and accessible only within the associated ticket.
• Support agents can view credentials in plain text, review links, and update additional notes as needed during troubleshooting.
• Credentials are automatically deleted when a ticket is marked as Resolved or Closed, reducing long-term security risks.
• Add and manage multiple credential entries within a single ticket, ideal for complex support cases.
• Link/URL and additional information fields are optional, allowing customers to share only what’s necessary.

Built for Security-Conscious Support Teams

This add-on is ideal for agencies, hosting providers, plugin developers, and SaaS support teams that handle sensitive access details and want to reduce security exposure.