Smart Support – Organizations
With Organizations, you can:
- Create and manage organizations (name, status, tags, account owner, address, internal notes).
- Add organization domains (primary + verified flags) for auto-detection.
- Add contacts as WordPress users or email-only contacts.
- Automatically link new tickets to organizations by contact email and/or requester email domain.
- Manually link/unlink tickets to organizations from the ticket sidebar.
- View organization profiles showing contacts, linked tickets, and internal notes.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.