Smart Support Organizations for WordPress

Deliver enterprise-grade customer support with Smart Support Organizations, the powerful B2B organization management add-on for Smart Support. Designed for agencies, SaaS providers, IT companies, managed service providers, and enterprise support teams, this extension lets you organize customers into companies, manage contacts, and automatically associate support tickets with the correct organization. Instead of managing customers individually, Smart Support Organizations groups users, domains, and support requests under a single organization profile, providing agents with valuable business context on every ticket. Automatically match incoming tickets using customer email addresses or verified company domains, reducing manual work while ensuring accurate ticket organization. The add-on also enhances the customer portal by allowing authorized company contacts to securely access Organization Tickets alongside their own requests. Granular permission controls let you decide who can create tickets, view shared company tickets, reply to coworker conversations, manage attachments, and receive notifications, making collaboration simple while maintaining complete control over data visibility. For internal teams, Smart Support Organizations separates customer contacts from support agents, allowing administrators to assign organization-specific management permissions without affecting customer portal access. Flexible settings include verified domain matching, public email domain blocking, manual ticket linking, organization panels within tickets, and automatic organization detection for new support requests. Whether you’re supporting hundreds of businesses or thousands of enterprise customers, Smart Support Organizations streamlines B2B customer management, improves ticket organization, and creates a more collaborative support experience for both customers and support staff.

Key Features

• Create and manage unlimited customer organizations
• Automatically link tickets using contact emails or company domains
• Support verified domain matching for improved accuracy
• Group customers, companies, and support tickets together
• Organization-aware customer portal with shared ticket visibility
• Granular contact permissions for viewing, replying, and creating tickets
• Separate internal support team management from customer contacts
• Organization panels and ticket context for support agents
• Manual ticket linking and organization management tools
• Seamless integration with Smart Support and optional SLA workflows

Smart Support Organizations is the ideal solution for businesses that provide support to companies rather than individual users. Improve ticket management, strengthen customer collaboration, and deliver a scalable B2B help desk experience—all from within WordPress.