Manage customer/business organizations in Smart Support. Link contacts and tickets to organizations and surface organization context in ticket workflows. Smart Support – Organizations adds B2B-friendly organization management to the Smart Support plugin ecosystem.

With Organizations, you can:

• Create and manage organizations (name, status, tags, account owner, address, internal notes).
•  Add organization domains (primary + verified flags) for auto-detection.
• Add contacts as WordPress users or email-only contacts.
• Automatically link new tickets to organizations by contact email and/or requester email domain.
• Manually link/unlink tickets to organizations from the ticket sidebar.
• View organization profiles showing contacts, linked tickets, and internal notes.

This add-on is designed to be additive: Smart Support ticket ownership/customer logic is unchanged. Organization is an additional relationship.