Power up Smart Support with Add‑ons
Each add‑on includes three plans — Basic, Pro, and Agency. Pick a plan and add it to your WooCommerce cart instantly.
Turn emails into support tickets automatically!
Smart Support – Email Bridge fetches messages from Gmail, Outlook, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk. With user matching, spam protection, attachments, and full admin controls, you’ll never lose a customer query again.
Smart Support – Canned Replies is an addon for the Smart Support Helpdesk plugin that lets your team create and use predefined responses for common issues. With one click, agents can insert professional replies into tickets, reducing response times and ensuring consistent communication.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Smart Support – Registration Fields
Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.
Smart Support – Ticket Templates
Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Add instant knowledge base search to Smart Support ticket replies. Quickly find and insert documentation articles from Instant Knowledgebase without leaving the ticket screen.
Securely share private credentials like usernames, passwords, and URLs between customers and agents directly inside Smart Support tickets—with automatic cleanup on ticket closure.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.