Smart Support – Reports
Smart Support – Reports extends Smart Support with focused support reporting views for ticket volume, status distribution, departments, agent productivity, delays, and resolution performance.
Reports are available under Smart Support > Analytics > Reports. Site admins can also choose which report cards appear as WordPress dashboard widgets from Smart Support > Settings > Reports.
== Features ==
Open and closed ticket summaries
Open tickets grouped by product
Ticket status distribution
Department workload and resolution metrics
Agent productivity metrics
Delay and aging analysis for inactive open tickets
Resolution speed analysis
Optional WordPress dashboard widgets
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
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1 year of updates & support
Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99
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