When Registration Fields is enabled, customers may see additional questions when creating a support account.
These fields help your support team collect important information, such as company name, phone number, department, or account ID.
How to complete the registration form
To register for support:
- Go to the site’s Smart Support registration page.
- Complete the standard registration fields, such as:
- Username
- Name
- Password
- Confirm password
- Complete the Additional Information section.
- Submit the form.
Required fields
Some fields may be required by the site administrator.
Required fields are usually marked with an asterisk. You must complete these fields before the form can be submitted.
The registration form may also check that certain fields use the correct format, such as:
- Email address
- Website URL
- Phone number
Where the information is saved
After registration, the submitted information is saved to the customer’s user account.
Administrators can view or edit the information from the WordPress user profile.
Examples of fields you may see
Depending on how the site is configured, you may be asked for:
- Company name
- Phone number
- Department
- Job title
- Customer type
- Account ID
- Preferred contact method
Why this information is requested
Registration fields help the support team:
- Identify your company or account
- Route your request more effectively
- Avoid asking for the same information later
- Provide faster and more personalized support
Troubleshooting
I do not see any additional fields
Additional fields only appear if the site administrator has enabled them. If you expected to see registration fields, contact the site administrator or support team.
I cannot submit the form
Check whether any required fields are empty. Also confirm that email, URL, phone, or number fields are entered in the correct format.
My information is incorrect after signup
Contact an administrator or support agent. They can update your saved registration field values from your WordPress user profile.