Once the Frontend Support Add-on is installed and activated, you need to configure its settings to customize how the Agent Dashboard works. All settings are located under:

WP Dashboard > Smart Support > Frontend Support

General Settings

📸 Screenshot Example:

• Frontend Dashboard Page
  Select the page you created with the [smart_support_frontend] shortcode.

⚠️ Warning: If this is not selected, agents will see a blank page when trying to access the dashboard.

• Lock Admin Access
  Prevents agents from accessing the WordPress admin area. Recommended for better security.
• Enable Password Reset
  Shows a password reset link on the login form. Useful if you manage many agents.
• Session Timeout (minutes)
  Automatically logs out inactive agents after a set period. Use 0 to disable.

💡 Tip: Setting this between 30–60 minutes is a good balance between security and convenience.

Dashboard Settings

📸 Screenshot Example:

• Tickets Per Page
  Defines how many tickets are displayed per page in the dashboard. Default is 20.
• Auto Refresh (seconds)
  Controls how often the dashboard checks for new notifications and ticket updates.
  Use 0 to disable auto-refresh.
• Default “Assigned to Me” Filter
  When enabled, the dashboard automatically applies the “Assigned to Me” filter each time an agent logs in.

ℹ️ Info: This setting is useful for teams where agents only need to see their own assigned tickets by default.

Feature Settings

📸 Screenshot Example:

• Enable Search & Filters
  Allows advanced ticket search and filtering options.
• Enable Bulk Actions
  Lets agents perform bulk operations like assigning, closing, or reopening multiple tickets at once.
• Enable Quick Replies
  Integrates with the Canned Replies Add-on for faster responses.

💡 Tip: If you frequently send standard responses, enabling Quick Replies will save time.

• Enable File Uploads
  Allows agents to upload attachments when replying to tickets.
• Enable Notifications
  Displays real-time updates and alerts for new tickets, replies, and assignments.
• Allow Agents to Create Tickets
  Enables agents to create tickets on behalf of customers directly from the frontend dashboard.

Quick Setup & Integration Status

📸 Screenshot Example:

The integration panel shows whether all requirements are met:

• ✅ Smart Support Plugin – must be active.
• 🟡 Canned Replies Add-on – optional but enhances quick replies.
• 🟡 Frontend Page – must be configured for the dashboard to work.

Best Practices

• Always lock admin access for agents to improve security.
• Enable notifications and set a reasonable auto-refresh interval (30–60 seconds).
• Allow file uploads only if your server can handle attachments securely.
• Use the session timeout feature to reduce risks from idle sessions.

Next Steps

Now that you’ve configured the settings, proceed with:

• Using the Agent Dashboard in Frontend Support

• Understanding Roles and Permissions in Frontend Support