Email Bridge Dashboard Overview

The Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity, and system health.

When you go to Smart Support > Email Bridge > Dashboard, you’ll see the following sections:

1. Account Summary

At the top, you’ll find quick stats:

• Total Accounts – Number of connected email accounts.
• Active Accounts – How many accounts are currently active and syncing.
• Pending Emails – Emails waiting to be processed.
• Recent Activity (24H) – Number of recent fetch and sync actions.

2. Quick Actions

These shortcuts help you manage email accounts and connections quickly:

• Add Email Account – Connect a new support inbox (e.g., Gmail, Outlook, Zoho).
• View Unclaimed Emails – Jump directly to the Unclaimed Inbox.
• Configuration – Go to global settings.
• Test All Connections – Verify all accounts are syncing properly.
• Fix Sync Frequencies – Reset sync schedules if emails are not being fetched on time.

3. Recent Activity

This section shows the history of email sync operations, including:

• Successful email fetches (in green).
• Connection failures or errors (in red), such as IMAP issues.

👉 Use this log to identify and troubleshoot connection problems quickly.

4. System Health

A health indicator that shows if all accounts are configured and syncing properly.

• Green (Healthy) – Everything is working fine.
• Red (Error) – At least one account has connection or sync issues.

5. Email Accounts Overview

A list of all connected accounts with details:

• Account Name & Email – The friendly name and email address.
• Status – Active or Inactive.
• Last Sync / Next Sync – Helps confirm that accounts are fetching emails on schedule.
• Actions – Options to Edit account settings or Test the connection.