The Email Bridge add-on allows you to automatically convert incoming emails into support tickets inside Smart Support. Once installed and activated, you’ll see a new Email Bridge menu under Smart Support in your WordPress dashboard.
The Email Bridge menu includes four main sections, each serving a unique purpose:
1. Dashboard
Get a complete overview of your email activity:
- Total and active accounts
- Pending emails and recent activity
- System health check
- Quick actions like adding new accounts or testing connections
👉 See Email Bridge Dashboard Overview
2. Integration
Here you can add and manage email accounts.
- Add multiple email accounts (e.g., Gmail, Outlook, Zoho, Yahoo, custom IMAP)
- Configure server settings, ports, and encryption
- Set sync frequency (e.g., every 5 minutes, 10 minutes, hourly)
- Test connection before saving
👉 See Adding and Managing Email Accounts
3. Unclaimed Inbox
Unrecognized or unmatched emails land in the Unclaimed Inbox.
- Review unclaimed emails manually
- Assign them to the right user or ticket
- Ensure no customer emails are missed
👉 See Managing the Unclaimed Inbox
4. Configuration
Global settings that apply across all accounts.
- General fetch frequency, size limits, and fetch range
- Ticket creation defaults (department, priority, status)
- Auto-reply rules (send acknowledgement emails)
- Processing options (remove processed emails, clean up footer, quoted text)
- Spam protection (keywords, allowed and blocked domains)
👉 See Configuring Email Bridge
How Email Bridge for Smart Support Works (Quick Flow)
- An email is sent to one of your connected support inboxes.
- Email Bridge fetches and processes the email.
- The system converts the email into a ticket based on your configuration.
- The customer receives an acknowledgement email (if auto-reply is enabled).
This way, all your support requests are centralized in Smart Support, even if customers only contact you via email.