Setup & Configuration

Configure general, email, and appearance settings.

Appearance Settings in Smart Support

The Appearance Settings allow you to customize the look and feel of your helpdesk system, add a floating support widget, and manage…

Auto-Close Settings in Smart Support

The Ticket Closing settings allow Smart Support to automatically close inactive tickets after a specified number of days. You can limit auto-closing…

Auto-Delay Settings in Smart Support

The Auto-Delay Settings allow you to automatically move inactive tickets into a “Delayed” state after a set number of days. This feature…

Email Notification Settings in Smart Support

Email notifications are an essential part of Smart Support. They keep both customers and agents updated whenever ticket activity occurs. You can…

File Attachments Settings in Smart Support

The File Attachments settings let you control how customers and agents can upload and manage files in support tickets. You can configure…

General Settings in Smart Support

The General Settings section allows you to define how your helpdesk system behaves for both customers and agents. You can access it…

How Products and Departments Work Together in Smart Support

In Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and…

How to Activate Your License Key?

After installing your premium add-on, the final step is to activate your license key to ensure full functionality and access to updates. There…

How to Install an Add-on?

Once you complete your purchase, whether it’s an individual add-on or part of a bundle, your add-on(s) will be instantly available to…

How to Use the Smart Support Shortcode

Smart Support provides a powerful shortcode that lets you display the entire support system, including login, registration, ticket submission, ticket dashboard, and…

Smart Support AI assistant user guide

The AI assistant is available in Smart Support plugin version 2.0.0 or higher. This guide explains how to enable Smart Support’s optional…

Smart Support REST API

The Smart Support REST API lets you connect Smart Support with external tools such as CRMs, automation platforms, import scripts, reporting tools,…