Appearance Settings in Smart Support

The Appearance Settings allow you to customize the look and feel of your helpdesk system, add a floating support widget, and manage how ticket notifications appear for agents.

Access it via:
WordPress Dashboard → Smart Support → Settings → Appearance

Color Scheme

• Primary Color
  Defines the main color used for buttons, links, and highlights.
  Example: Brand color of your company (e.g., blue, green).

• Secondary Color
  Defines the accent and border colors.
  Example: Used for highlights and contrast against the primary color.

Floating Widget

• Show Floating Widget
  Enable this option to display a floating support icon on the frontend. Customers can quickly access the ticket system from anywhere on your site.

• Widget Position
  Choose where the widget appears:

  • Bottom Right (default)
  • Bottom Left
  • (May vary depending on theme compatibility)

Notification System

• Enable Ticket Reply Notifications
  When enabled, agents get notifications in the dashboard whenever users reply to tickets.

• Show Open Ticket Count in Menu
  Displays a badge in the WordPress admin menu showing the number of open tickets (e.g., “Smart Support (5)”).

• Show Waiting Icon
  Displays a pulsing clock icon next to ticket titles when a customer reply is waiting for an agent response. This makes it easier to spot tickets needing attention.