Setup & Configuration

Configure general, email, and appearance settings.

Appearance Settings in Smart Support

The Smart Support appearance settings let you customize the frontend Support Center so your WordPress help desk fits more naturally with your…

Auto-Close Settings in Smart Support

Smart Support lets you auto-close support tickets in WordPress after a configurable period of inactivity. This built-in ticket automation helps keep your…

Auto-Delay Settings in Smart Support

Smart Support lets you auto-delay support tickets in WordPress when they remain inactive for a configurable period. Instead of immediately closing an…

Email Notification Settings in Smart Support

The Smart Support email notification settings let you control how customers and support agents receive updates about activity in your WordPress help…

File Attachments Settings in Smart Support

The Smart Support file attachment settings control how customers and support agents upload and access files within support tickets. You can define…

General Settings in Smart Support

The Smart Support general settings control how important parts of your WordPress customer support ticket system behave for customers, agents, and administrators.…

How Products and Departments Work Together in Smart Support

In Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and…

How to Activate Your License Key?

After installing your premium add-on, the final step is to Activate Smart Support license key to ensure full functionality and access to…

How to Install an Add-on?

Once you complete your purchase, whether it’s an individual add-on or part of a bundle, your add-on(s) will be instantly available to…

How to Use the Smart Support Shortcode

The Smart Support shortcode lets you add a complete customer support portal to any WordPress page. Using , you can display the…

Smart Support AI assistant user guide

The AI assistant is available in Smart Support plugin version 2.0.0 or higher. This guide explains how to enable Smart Support’s optional…

Smart Support REST API

The Smart Support REST API lets you connect Smart Support with external tools such as CRMs, automation platforms, import scripts, reporting tools,…