The Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide walks you through installing, activating, and setting it up for the first time. Step 1: Install the Add-on Download the Frontend Support Add-on package (ZIP file). Log in to your WordPress Admin Dashboard. […]
The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support agents to manage tickets without requiring access to the WordPress admin panel. What is the Frontend Support Add-on? The add-on introduces a full-featured agent dashboard where support staff can: Log in securely from […]
The Unclaimed Inbox is where incoming emails land if Email Bridge cannot automatically match them to an existing user or ticket. This ensures that no customer email is lost, even if the sender is new or unknown. You can access it via:WP Dashboard > Smart Support > Email Bridge > Unclaimed Inbox 1. Viewing Unclaimed […]
The Configuration tab in Email Bridge defines the global settings for all your connected email accounts. These settings control how emails are fetched, processed, converted into tickets, and filtered for spam. You can access it via: WP Dashboard > Smart Support > Email Bridge > Configuration 1. General Settings This section controls how emails are […]
The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and automatically convert them into tickets. You can connect multiple accounts (e.g., support@domain.com, sales@domain.com) and manage them all from one place. 1. Accessing the Integration Tab Log in to your WordPress Admin Dashboard. Navigate […]
The Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity, and system health. When you go to Smart Support > Email Bridge > Dashboard, you’ll see the following sections: 1. Account Summary At the top, you’ll find quick stats: Total Accounts – Number […]
The Email Bridge add-on allows you to automatically convert incoming emails into support tickets inside Smart Support. Once installed and activated, you’ll see a new Email Bridge menu under Smart Support in your WordPress dashboard. The Email Bridge menu includes four main sections, each serving a unique purpose: 1. Dashboard Get a complete overview of […]
After installing your premium add-on, the final step is to activate your license key to ensure full functionality and access to updates. There are easy ways to find your license key: Step 1: Grab your license key from the Subscriptions Page Go to My Account – Smart Support &Log in (if you aren’t already). Click the […]
Once you complete your purchase, whether it’s an individual add-on or part of a bundle, your add-on(s) will be instantly available to download. Steps to Install an Add-on Download the Add-on After purchase, go to Login or My account. Click on the Subscription Page if you are not already on it. Search for the add-on […]
Internal Notes are a powerful way for agents and supervisors to collaborate privately inside a ticket without sharing the message with the customer. Unlike public replies, internal notes are only visible to support staff and are never sent to the end user. This makes them ideal for escalations, troubleshooting logs, or sharing context with colleagues. […]