The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support agents to manage tickets without requiring access to the WordPress admin panel.

What is the Frontend Support Add-on?

The add-on introduces a full-featured agent dashboard where support staff can:

• Log in securely from the frontend.
• View, search, and manage tickets.
• Reply to customer queries and add internal notes.
• Perform actions like assigning, closing, or reopening tickets.
• Receive real-time notifications.

This ensures your agents can work efficiently without needing WordPress admin access.

Key Benefits

• Simplified Access – Agents no longer need backend/admin privileges.
• Improved Security – Lock agents out of the WordPress admin area.
• Modern Dashboard – Fully responsive, works on desktop and mobile.
• Feature-rich – Includes search, filters, bulk actions, quick replies, and file uploads.

Prerequisites

Before using the Frontend Support Add-on, make sure you have:

• Smart Support plugin installed and activated.
• WordPress 5.0 or higher.
• PHP 7.4 or higher.
• At least one support agent user role set up.

How It Works

1. You create a dedicated WordPress page for the agent dashboard.
2. Add the provided shortcode to that page.
3. Configure the add-on settings under:
   WP Dashboard > Smart Support > Frontend Support.
4. Agents log in and manage tickets entirely from the frontend.

Quick Setup Checklist

• Install and activate the add-on.
• Create a new WordPress page for the dashboard.
• Add the shortcode [smart_support_frontend] to the page.
• Configure the page under Frontend Support settings.
• Test with an agent account.

Next Steps

Once you understand the basics, continue with the following guides:

• How to Install and Activate the Frontend Support Add-on
• Configuring Frontend Support Settings
• Using the Agent Dashboard in Frontend Support