The Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide walks you through installing, activating, and setting it up for the first time.

Step 1: Install the Add-on

1. Download the Frontend Support Add-on package (ZIP file).

2. Log in to your WordPress Admin Dashboard.

3. Navigate to:
   Plugins > Add New > Upload Plugin.

4. Select the ZIP file and click Install Now.

5. Once installed, click Activate Plugin.

Step 2: Create the Frontend Dashboard Page

1. Go to Pages > Add New.

2. Create a page with a title like Agent Dashboard or Support Desk.

3. In the page editor, add the shortcode: [smart_support_frontend]

4. Publish the page.

📸 Screenshot Example:

Step 3: Configure the Add-on Settings

1. Navigate to:
   WP Dashboard > Smart Support > Frontend Support.

2. Under General Settings, select the page you created (Agent Dashboard).

3. Adjust additional settings like:

   • Locking admin access for agents.

   • Enabling password reset.

   • Session timeout limits.

📸 Screenshot Example:

At the bottom of the settings page, you’ll find the Quick Setup and Integration Status panels.

• ✅ Smart Support Plugin – must be active.
• 🟡 Canned Replies Add-on – optional, for quick replies.
• 🟡 Frontend Page – will show “Not Configured” until you select it.

📸 Screenshot Example:

Step 5: Test with an Agent Account

1. Log out of the WordPress admin.
2. Visit the frontend page you created.
3. Log in with an Agent role account.
4. Confirm that you can view and manage tickets.

Next Steps

Once the add-on is installed and activated, continue with:

• Configuring Frontend Support Settings

• Using the Agent Dashboard in Frontend Support