Smart Support – Auto Responder is designed to help support teams automate routine ticket communication while maintaining a consistent and professional customer experience. By automatically responding to support tickets based on predefined rules, this add-on ensures that customers receive timely acknowledgment and relevant information without requiring manual intervention from support agents. This Getting Started guide walks you through the initial setup process, including installation, license activation, and accessing the auto-responder interface within Smart Support. It is intended for site administrators and support managers who want to quickly enable automated ticket replies and establish a reliable foundation for more advanced automation workflows.

This article covers installation, requirements, and basic setup.

Requirements

Before installing, make sure you have:

• WordPress 5.0 or higher
• PHP 7.4 or higher
• Smart Support (Core Plugin) installed and activated
• A valid Auto Responder license key
• Optional: WooCommerce (for product-based targeting)

Installation Steps

1. Download the Smart Support – Auto Responder plugin ZIP file.
2. Go to WordPress Admin → Plugins → Add New → Upload Plugin.
3. Upload the ZIP file and click Install Now.
4. Activate the plugin.
5. Ensure the Smart Support core plugin is active.
6. Navigate to Smart Support → Licenses.
7. Enter and activate your Auto Responder license key.

Accessing Auto Responders

Once installed:

1. Go to Smart Support → Auto Responders
2. Click Add New Auto Responder
3. Configure triggers, conditions, schedule, and message
4. Save and enable the auto responder

Basic Workflow

1. Ticket is created or replied to
2. Auto responder checks conditions
3. If matched, the response is sent automatically
4. Priority rules ensure only one response is sent