Subject ledger
Add-ons Integrations (Pro)
WooCommerce, email, and other add-ons integration
Canned Replies Permissions, Limitations, and Troubleshooting
This article explains access permissions, known limitations, and common troubleshooting steps for the Smart Support Canned Replies add-on. Permissions Access is controlled…
02Configuration & Advanced Options in Smart Support – Importer
The Smart Support – Importer includes a variety of configuration options to give you full control over how tickets are migrated. This…
03Configuring Front-end Support Settings
Once the Frontend Support Add-on is installed and activated, you need to configure its settings to customize how the Agent Dashboard works.…
04Creating and Managing Custom Statuses
Open the Custom Status screen To manage statuses: Go to WordPress admin. Open Smart Support → Custom Status. Review the status list.…
05Custom Status Colors, Ordering, Workflow Rules, and Permissions
Each status has a color setting. Colors help agents identify ticket state quickly in admin views, badges, and status previews. Suggested color…
06Customizing the Widget Appearance & Content
This guide explains every appearance-related option, helping you design a widget that matches your brand and delivers a friendly support experience. 1.…
07Email Bridge : Configuring Email Bridge (Global Settings)
The Configuration tab in Email Bridge defines the global settings for all your connected email accounts. These settings control how emails are…
08Email Bridge : Managing the Unclaimed Inbox
The Unclaimed Inbox is where incoming emails land if Email Bridge cannot automatically match them to an existing user or ticket. This…
09Email Bridge Dashboard Overview
The Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity,…
10Email Bridge: Adding and Managing Email Accounts (Integration Tab)
The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and…
11Email Bridge: How to Create a Ticket via Email?
The Email Bridge add-on allows you to automatically convert incoming emails into support tickets inside Smart Support. Once installed and activated, you’ll…
12Enable Ask AI in Smart Widget
With Smart Support – Smart Widget version 1.0.3 or later, you can integrate the Ask AI feature into the front-end support widget.…
13Getting Started with Smart Support – Importer
The Smart Support – Importer is an add-on for the Smart Support plugin that helps you migrate tickets from other popular ticketing…
14Getting Started with Smart Support – Productivity Suite
Smart Support – Productivity Suite is an advanced add-on for the Smart Support plugin that introduces productivity-focused tools directly into your ticket…
15Getting Started with the Front-end Support Add-on
The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support…
16How Administrators Create and Manage Canned Replies
Administrators and users with the required permissions can create, edit, activate, deactivate, and delete canned replies from WordPress admin. Canned replies are…
17How Agents Use Canned Replies on Tickets
Agents can use canned replies while responding to tickets from the Smart Support admin ticket screen. A canned reply inserts saved text…
18How Customers Complete Registration Fields During Signup
When Registration Fields is enabled, customers may see additional questions when creating a support account. These fields help your support team collect…
19How to Create and Manage Registration Fields
Administrators can manage custom signup fields from the Smart Support Registration Fields screen. These fields appear on the Smart Support registration form…
20How to Import Tickets to Smart Support from Other Helpdesk Systems
The Smart Support – Importer makes it easy to migrate tickets from other popular helpdesk and ticketing systems into Smart Support. This…
21How to Install and Activate the Frontend Support Add-on
The Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide…
22How to use Smart Support – Private Credentials
Smart Support – Private Credentials is an add-on for the Smart Support plugin that allows customers and support agents to securely share…
23Installing & Enabling the Smart Support Widget
This guide explains how to install the Smart Support Widget plugin, enable it, and ensure that it appears correctly on your website.…
24Introduction to Smart Support Guest Support
What is Smart Support Guest Support? The Smart Support Guest Support add-on extends the Smart Support plugin by allowing non-registered users (guests)…
25Managing Tickets, Replies & Edit History in Smart Support – Productivity Suite
Smart Support – Productivity Suite introduces advanced ticket and reply management while maintaining a complete audit trail. This ensures transparency, accountability, and…
26Registration Fields Troubleshooting and Limitations
This article covers common issues with the Smart Support Registration Fields add-on and explains current limitations to be aware of. Fields do…
27Search Features & Data Sources
This article explains how search works inside the Smart Support Widget, how to configure search sources, and what users see when searching.…
28Smart Support Custom Status Add-on
The Smart Support – Custom Status add-on lets you create and manage additional ticket statuses beyond the default Smart Support statuses. It…
29Tasks List, Personal Notes, & CC Management
Productivity widgets and tools are designed to help agents stay organized directly inside the ticket interface. These features reduce reliance on external…
30Troubleshooting & Developer Guide – Smart Support Importer
This guide helps you resolve common issues when importing tickets into Smart Support and provides developer-focused resources like error codes, hooks, and…
31Using Custom Statuses on Tickets
Where custom statuses appear When the add-on is licensed and custom statuses are active, they appear in the Smart Support admin ticket…
32Using the Agent Dashboard in Front-end Support
The Front-End Support Add-on provides agents with a secure, easy-to-use dashboard on the Front-End. From here, they can log in, manage tickets,…
33What Is the Smart Support Canned Replies Add-on?
The Smart Support – Canned Replies add-on lets support teams create reusable response templates and insert them into ticket replies from the…
34What Is the Smart Support Registration Fields Add-on?
The Smart Support – Registration Fields add-on lets you collect additional customer information during support portal registration. By default, a registration form…
35What Is the Smart Support Widget?
Smart Support Widget is a powerful add-on for the Smart Support plugin that adds a floating support button to your website. When…