General Settings in Smart Support

The General Settings section allows you to define how your helpdesk system behaves for both customers and agents. You can access it from:

WordPress Dashboard → Smart Support → Settings → General → General Settings

Here’s a breakdown of each option:

🎟️ Tickets Per Page

Description: Set the number of tickets displayed per page in both the admin dashboard and customer dashboard.
Default: 20
Use Case: Increase this if you want to show more tickets on a single page; reduce it for faster loading if you have large ticket volumes.

Description: Select the default priority assigned to all newly created tickets.
Options: Low, Medium, High (depending on your configuration).
Use Case: Useful when you want all new tickets to start at a medium priority unless manually changed by customers or agents.

Sequential Numbers (e.g., 2501001, 2501002):
- More organized and predictable.
- Easier for customers and agents to follow.
Hash-based (e.g., #121, #456, #789):
- Adds security by using less predictable ticket numbers.
- Ideal if you want to prevent guesswork of ticket IDs.

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Tip: Sequential numbers are better for internal teams, while hash-based numbers are better for public-facing security.

Option: Enable “Require user registration to submit tickets.”
When Enabled: Only logged-in users can create tickets.
When Disabled: Guests can submit tickets (if Guest Ticketing is supported).
Use Case: Businesses that want to reduce spam or require verified customers should enable this.

Option: “Hide closed tickets from the default dashboard view.”
When Enabled: Closed tickets are hidden from the default view but can still be accessed via the State filter.
Use Case: Keeps dashboards cleaner and helps customers focus on active tickets.

✅ Once configured, click Save Changes to apply your settings.