The File Attachments settings let you control how customers and agents can upload and manage files in support tickets. You can configure limits, allowed file types, and how attachments are delivered.

Access it via:
WordPress Dashboard → Smart Support → Settings → General → File Attachments

✅ Enable File Attachments

• Option: “Allow file attachments with tickets.”
• When Enabled: Customers and agents can attach files while submitting or replying to tickets.
• When Disabled: File upload fields will be hidden.

📏 Maximum File Size

• Description: Set the maximum size (in MB) for each uploaded file.
• Default Example: 10 MB
• Use Case: Limit to a reasonable size to prevent server overload. (Check your hosting provider’s upload_max_filesize limit in PHP settings.)

📂 Allowed File Types

• Description: Enter a comma-separated list of allowed file extensions.
• Default Example:
  jpg,jpeg,png,gif,pdf,doc,docx,txt,zip

• Use Case: Control what kind of files customers can upload. Restrict to safe formats like images, PDFs, and documents.

🔍 File Viewing Method

Choose how attached files should behave when users click them:

1. Force Download Files (Recommended)

• • Files are always downloaded directly.
  • Safer option, prevents files from opening inside the browser.

1. Open Files in Browser (when possible)

• • Images and documents may open directly in the browser.
  • More convenient for quick previews, but less secure.

⚠️ Notes

• File attachments are stored securely in your WordPress uploads directory.
• Make sure your hosting server has enough storage for file uploads.
• You can combine these settings with ticket permissions to control who can upload files (customers, agents, or both).

✅ Once configured, click Save Changes to apply your attachment rules.

👉 Next step: How to Configure Auto-Close Settings