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Email Bridge is a Smart Support add-on that automatically converts incoming emails into support tickets. It allows you to manage customer requests directly from your email inbox inside WordPress.

Yes. You can connect multiple accounts (e.g., support@, sales@, billing@) under the Integration tab. Each account can have its own sync frequency and authentication settings.

It depends on your settings, Unrecognized emails go into the Unclaimed Inbox. From there, you can:

• Delete it if irrelevant
• Preview the email
• Create a new user & ticket
• Assign it to an existing user

Yes. Use Display Rules to control where the widget appears. You can choose:

• Only specific pages (enter your page IDs)
• Hide on specific pages (exclude pages like checkout or thank-you pages)

This ensures the widget does not interfere with important page layouts.

You can create a frontend support portal by adding the shortcode

Each license is valid for the number of websites specified at the time of purchase (e.g., Single Site, 5 Sites, Unlimited). If you want to use Smart Support on multiple domains, you’ll need to purchase the appropriate license plan.

Yes, you can transfer your license. First, deactivate the license key from your old domain (Dashboard → Smart Support → License). Then, activate it on your new domain using the same key. If you face issues, contact our support team and we’ll help reset your license.

Absolutely. Smart Support works seamlessly with both Elementor and Gutenberg. You can insert the ticket form or customer portal using shortcodes, blocks, or widgets. This makes it easy to add the helpdesk system anywhere on your site.

Customers can log in to their Support Dashboard to view, reply, and track the status of their tickets. Each ticket shows its ID, department, assigned agent, and current status. Customers also receive email notifications (If Active) whenever their ticket is updated.

After purchasing, download the add-on .zip file, upload it under Plugins > Add New in WordPress, and activate it. Then go to WP Dashboard > Smart Support > License to enter your license key and unlock all features.